Frequently asked questions¶

Common questions about using PulseLMS. If yours isn't here, check the glossary or email [email protected].

Learning & courses¶

Why can't I skip ahead in a video?¶

Some lessons use no-skip video, so you can't jump past parts you haven't watched yet. Authors turn this on for content where seeing the whole thing matters (compliance, safety, certification). You can still pause, rewind, change playback speed, and use captions and chapters. Once you've watched a section, you can freely move around within it. If a lesson isn't marked no-skip, you can scrub normally.

Why is a course in my program locked?¶

Programs unlock their courses in sequence: you finish one before the next opens. A locked course means you haven't completed its prerequisite yet. Finish the current course (and pass any required check), and the next one unlocks automatically. Your program page shows which course to do next.

What does "Required" mean on a course?¶

Required (or mandatory) courses are assigned to you and expected to be completed, usually by a due date, typically compliance or onboarding training. They show up on your Dashboard and count toward your completion status. Some required courses also ask for an e-signature attestation when you finish.

What's the difference between a knowledge check and a blocking check?¶

A knowledge check is a quick, low-stakes quiz to reinforce learning, and it usually doesn't gate your progress. A blocking check must be passed before you can move on to the next lesson or complete the course. If you're stuck, you've likely hit a blocking check. See the glossary.

How do quiz retakes work?¶

It depends on how the author configured the quiz. Some quizzes allow unlimited retakes, some allow a set number, and some require an instructor to approve a reset before you can try again. When a reset is approved you get a reset notification and can retake. If you don't see a retake button, the quiz either doesn't allow more attempts or is waiting on approval.

A course I already finished says it changed. Do I have to redo it?¶

When an author republishes a course with meaningful changes, enrolled learners get a course_updated notification and can see the publish notes describing what changed. Whether you must revisit it depends on your organization's policy and whether it's part of a recertification cycle; the notification and the course page will tell you if action is needed.

Certificates & compliance¶

Where's my certificate?¶

Finished certificates live under Achievements → Certificates (and are linked from the course when you complete it). You'll also get a certificate notification when one is issued. Each certificate has a serial that anyone can verify publicly, which is useful for sharing proof with an employer or auditor.

Why did my certificate expire, and what's recertification?¶

Some certificates have an expiry date. As it approaches you get a cert_expiring notification, and when a recertification cycle is due you get a recert_due notification prompting you to retake the course (or its recert version) to renew. This is common for compliance training that must be refreshed annually. See certificates.

Why did completing a course ask me to sign?¶

That course requires an e-signature attestation, a compliance step where you affirm you completed and understood the material. Your signature is recorded with a timestamp as part of the completion record. It's required for the completion (and any certificate) to count.

Notifications & email¶

Why didn't I get an email?¶

A few possible reasons:

Active-user suppression. Reminder emails (like due_soon) are not sent to people who are already active in PulseLMS around that time; the reminders target people who've gone quiet. You'll still see the item in the bell.
Preferences. You may have turned that notification type off in your notification preferences.
Type is in-app only. A few types (like discussion reply) show in the bell but don't email.
Delivery timing. Some notifications are batched into a daily digest rather than sent instantly.

Everything always appears in the notification bell regardless of email.

Can I change which notifications I receive?¶

Yes. Open your notification preferences and toggle types on or off. See notifications.

Account & access¶

PulseLMS uses single sign-on, so there's no separate PulseLMS password. You sign in with your organization's credentials via the invite link, or with Discord from the sign-in page. Both reach the same PulseTech account. See getting started.

How do I change my password, or set up two-factor authentication?¶

Not in PulseLMS; it never holds your password. Open My Account in the sidebar and click Open account settings to reach the PulseTech SSO account console, where you can change your password, manage two-factor authentication, update your email address, and sign other devices out. The same account signs you in to every PulseTech product, so a change there applies to all of them. See My account.

Why do I only see my organization's courses?¶

PulseLMS is multi-tenant: each organization's content, people, and data are fully isolated. You only ever see the organization you're a member of.

I can't see the Authoring Studio / People / Settings.¶

Those areas are role-gated. Authoring is for authors, People and Reports for managers and org admins, and Settings for org admins. Ask your org admin if you need a different role. See the role matrix.

What does "act as" (impersonation) do?¶

Act-as lets an admin temporarily view PulseLMS as another user to troubleshoot what they're seeing. Actions taken while acting-as are attributed in the audit log. See the glossary.

Integrations¶

Does PulseLMS have an API?¶

Yes. A partner REST API with per-tenant API keys, plus webhooks for event push. Org admins create keys under Settings → API keys.

Yes. Enterprise SAML/OIDC federation is configured at the identity layer, so your users sign in with your existing IdP and are provisioned on first sign-in. See the integrations guide.

What's the difference between the Enterprise and Community editions?¶

They are the same product. The edition only decides which feature flags start switched on, and an org admin can override any of them afterwards.

Only four flags actually differ:

Flag	Community	Enterprise
`gamification`: points, badges, leaderboards	On	Off
`discord`: Discord linking and role sync	On	Off
`teams`: teams and the manager role	Off	On
`reporting`: the Reports page	Off	On

branding, api_access, and discussions are on in both editions. Everything not in that table (authoring, interactive video, quizzes, question banks, programs, certificates and verification, certificate expiry and recertification, e-signature attestation, notifications, and webhooks) is available regardless of edition.

Your organization is on one or the other; an org admin can see which under Settings. See the glossary and settings & branding.