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PulseCAD FAQ

General

Is PulseCAD browser-based? Yes. Dispatchers, officers, and civilians all use it in any browser at cad.mypulsetech.com. There's also an optional desktop app (Windows, macOS, and Linux) for staff who want a standalone window, and an iPad app is on the way. The only thing installed on your FiveM server is the integration resource.

Does it work without FiveM? Yes. The full CAD (dispatch, MDT, fire/EMS, tow, civilian, court) works standalone. The FiveM resource adds live tracking, the in-game tablet, in-game IDs, and more on top, on all plans. ALPR and the other advanced plugins are Pulse Pro and up.

Which frameworks are supported? Standalone, ESX, QBCore, and QBox.

Is there a dark mode? Yes. Toggle light/dark with the switch in the top bar of the public site, your communities list and community home, and in the operational terminals; your choice is remembered.

Do I need to refresh to see updates? No. Calls, unit statuses, dispatches, BOLOs, messages, and query results all update in real time across all open screens.

Can I be in more than one community? Yes. Switch communities from Communities in the top bar or Switch community in the profile menu; your role and characters are separate per community.

Can one community run more than one game server? Yes. A community can have multiple servers (e.g. main and events). Units, calls, and records are scoped to the server, and staff pick a server when going on duty.

Optional features

Is the Court / DOJ system required? No. It's optional and available on Pulse Pro and up, and on Pulse Max ER:LC. It runs in one of three modes: an AI judge, manual (your own people on the bench), or off. The AI judge and contested trials work on Pulse Pro and Pulse Max. Individual pieces are toggles in Admin. On a plan without court, a warrant is active once its report is approved (or as soon as it is filed, if report approval is off).

What are the AI Assist features, and do they cost extra to run? AI Assist is optional and off by default. PulseCAD supplies and runs the AI; there's no key or provider account to bring. It's included with Pulse Pro (2,000 AI requests a month) and Pulse Max (8,000). The $5/month AI Assist add-on turns it on at 8,000 a month on Pulse One, or raises Pulse Pro from 2,000 to 8,000; it isn't sold on Max. The ER:LC plans work the same way. Each AI step is one request: writing a report is one, and each turn of a court case is one. It powers things like report drafting and, if you enable it, an AI judge.

What is roster sync? An optional Pulse Pro integration that links PulseCAD with PulseRoster. It needs a PulseRoster Standard or Pro plan. PulseRoster is the source of truth: membership, departments, ranks, callsigns, badge numbers and certifications flow from PulseRoster to the CAD, and changes arrive within a minute. It is one-way, and on-duty status is not synced. Configure it in Admin.

What is cross-community data sharing? A Pulse Pro opt-in network where allied communities agree to share plate and person lookups, so a query can return hits from partner cities. See Data Sharing.

FiveM

Do I have to paste an API key into the resource? No. The download from Admin → FiveM is pre-configured for your community; the key is baked in server-side. Just ensure pulsecad.

A unit isn't showing on the live map. Why? Check three things: the player linked their account (/cadlink <code>), they're on duty, and the viewer is in the same community and server. On the officer MDT, the unit's agency must also be on your watch list (Dispatch sees all units).

/cadlink says my FiveM license is already linked to a different PulseCAD account. You have two PulseCAD accounts, and a FiveM license can only be attached to one of them. This is most often one account created by signing in with Discord and a second created later with an email address. Sign in as the account that already holds the link, or ask your community owner or PulseCAD support to merge the two. Your link code stays valid, so there is no need to generate a new one.

Does /cadlink connect my Discord account too? No. /cadlink links your game identity only. To attach Discord, open My Account and press Connect Discord, which signs you in to Discord to prove the account is yours.

A disconnected player is still on the map. They drop off automatically: instantly on a clean disconnect. Otherwise the map hides the blip after 60 seconds without a position, and the unit is marked disconnected after 90 seconds. A hard browser refresh shows the current state immediately.

ALPR isn't alerting. ALPR is a Pulse Pro plugin, and it requires Wraith ARS 2X (wk_wars2x) installed and scanning. To test the CAD link without a radar, run /plate <plate> in-game.

/reg or /id says I have no character. Those use your active CAD character. Create one in the Civilian Portal, then it'll be available in-game (and you can switch with /setciv).

Accounts & access

What are the roles? owner → admin → supervisor → member → readonly, plus a judge role for court/DOJ. Owners and admins reach the Admin Console. A super-admin flag is reserved for PulseTech platform staff.

How do members join? With an invite code or permission key from Admin → Members, or from the public directory (Browse). Only communities set to Open to everyone that have also turned on List in Browse communities are listed there. That switch is off by default; a community set to Invite key required or Invite only is never listed, and new members need a key.

I sent a message to a unit that's off duty. Did it get lost? No. Messages are delivered when the recipient next comes on duty.

My community says it's suspended and I can't use anything. PulseTech staff have suspended the community. It's marked Suspended in your communities list, and opening it shows a message instead of the community home. Everyone loses access (owners and admins included) in the browser, in game, and through the Discord bot, and nobody can go on duty. Nothing is deleted: members, calls, reports, records, characters, and settings all stay exactly as they were, and lifting the suspension restores everything unchanged. Email [email protected] to find out why and how to resolve it.

Still need help?