Door Decisions

Every scan produces one of four decisions. The colour and wording tell the bouncer exactly what to do.

Decision	Meaning	What the bouncer does
Entry — Full	Age qualifies for entry and service (e.g. 21+), valid ID, no flags	Admit and serve
Entry — No Service	Old enough to enter but not to drink (e.g. 18–20)	Admit, wristband, no alcohol
Manual Review	Something needs a closer look	The door person inspects the ID and person, then admits or refuses
Deny	Entry refused	Turn away

A Manual Review is the door person's own call at the door — they compare the photo to the person and the ID details, then admit or refuse on the spot. No manager is summoned for this.

What triggers each

Entry — Full / Entry — No Service come straight from the patron's age versus your venue's minimum entry age and minimum drinking age. If you've configured custom door rules, those bands decide instead.

Manual Review is raised when:

• The front of the ID doesn't clearly match the barcode (possible fake).
• The patron matches a Warning flag, or a name-only ban/trespass (matched on name without an exact ID match) — so a person isn't denied on a name collision alone.
• A pass-back is detected (same ID, or same name + DOB on a different card, within 15 minutes).
• The ID is on the edge of an expiration grace period.

Deny is raised when:

• The patron is under your entry age.
• The ID is expired (if auto-deny is on).
• The patron matches an active Banned or Trespassed flag by exact ID.
• The barcode can't be read or isn't a valid license.

Overriding a hard Deny

This is separate from a Manual Review (which the door person handles themselves). A hard Deny — an under-age, expired, or banned/trespassed result — can optionally be overridden:

It can be lifted only by a Manager or Venue Admin — not a bouncer. The override requires a short reason and is logged (who, when, why) on the scan record. Use it for a legitimate exception (e.g. a known regular with a flagged name collision). Overrides apply to denials only; they can't downgrade a full-entry decision.

The fake-ID verdict

Independent of the entry decision, PulseID reports how well the front of the ID matches the barcode:

Verdict	Meaning
Match	Front and back agree
Minor discrepancy	Small differences, likely OCR noise
Major discrepancy	Significant field mismatch — scrutinize
Critical failure	Front does not match the back
Pending / Not run	Still comparing, or no front image (hardware-scanner mode)

When fields don't match, PulseID names them (e.g. DOB: 1999-04-02 vs 1998-04-02) so staff know exactly what's off.