Flags & Trespass List¶
Flags are PulseID's record of patrons your venue wants to watch, refuse, or bar. A flagged patron is caught automatically the moment their ID scans at any door.
Flag types¶
| Type | At the door | Use for |
|---|---|---|
| Warning | Forces Manual Review | Grey-area patrons to keep an eye on |
| Banned | Deny (exact ID match) | House decision to refuse someone |
| Trespassed | Deny (exact ID match) | A legal trespass order — re-entry is a crime |
Banned vs. Trespassed
Both refuse entry at the door. The difference is legal weight: a ban is your house decision; a trespass is a formal legal notice (often with a police report number) where returning can mean arrest. Keeping them separate tells your staff whether to simply turn someone away or to involve police.
A name-only flag (created without an exact ID) is downgraded to Manual Review rather than auto-deny, so a name collision never refuses the wrong person.
The board¶
Flags in the web admin is a photo-card board — a face, name, flag type, and quick reason per card. Filter by category, search by name or reason, and click a card to open that patron's file. Use Active only (default) to hide inactive and expired flags, or Include inactive to see history.
A patron's file¶
Clicking a flag opens the full record:
- Primary photo — the face shown on the board and at the door. Staff can upload one, choose one of the patron's scanned IDs, or it falls back to the latest scan image.
- Quick reason — the short line that pops up on the scanner.
- Parsed ID — the person's details read from their most recent scan (name, DOB, sex, height, weight, eye/hair colour, address, license number, issuing state, dates, REAL ID status).
- Trespass details — issuing officer/court, date, and police report number (for trespass flags).
- Incident log — a timestamped thread; add dated notes over time to build a history.
- Photos — additional uploaded photos. When you flag a patron you've scanned, their ID image is auto-attached as a secondary photo. You can upload more (with an optional crop), set any as primary, or delete them.
- Scanned IDs — the patron's ID images pulled from scan history.
- Notices — ban/trespass/warning notices issued for this patron (see Issuing Notices).
End date (term)¶
Each flag can have an end date, or "No end date (lifetime)" for a permanent flag. After the end date, the flag stops enforcing at the door and drops off the active board and the printed lists — but stays in history.
Photos & cropping¶
When you upload a photo to a file, PulseID offers a crop step (default square, shoulders-up) so mugshots are consistent. The primary face photo is what appears on the board, the scanner alert, and printed notices.
Print lists¶
From the board, Print list generates clean, print-ready sheets:
- Trespass list — includes the legal details (report #, issued by/date)
- Banned list
- Warnings list
- All flags
Each sheet shows the face photo, name, type, and quick reason. Expired flags are excluded automatically.
Who can see and do what¶
Managers and venue admins always see everything. For bouncers, a venue admin chooses in Settings what they can see (incident log, internal notes, trespass legal details, ID scans) and whether they can add photos/comments. The face photo, name, flag type, and quick reason are always visible so staff can act at the door.
- Create a flag — any staff (a quick flag from the scanner or the web).
- Edit / deactivate / delete a flag — Manager and Venue Admin.
- Add photos / incident notes — Manager and Venue Admin (or bouncers, if enabled in settings).