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Issuing Notices

PulseID can generate formal ban, trespass, and warning notices on your venue's letterhead, capture a signature, and attach the printed record to the patron's file. Issuing notices is restricted to Managers and Venue Admins.

Before you start

In Settings → Location & branding, set your logo, legal business name, address, and business phone — these form the notice letterhead. (See Settings.)

Issuing a notice

  1. Open a patron's flag file (Flags).
  2. Under Notices, choose Issue warning, Issue ban notice, or Issue trespass notice. The option matching the flag's current type is highlighted as the suggestion.
  3. On the issue form:
    • The standard wording for that notice type is shown (editable per venue — see below).
    • Add a details / reason specific to this incident.
    • Sign on screen (mouse, finger, or stylus).
  4. Click Issue & print. PulseID saves the notice and opens the printable document.

When you issue a notice, the flag's category is kept in sync (a ban notice sets the flag to Banned, etc.) so the scanner enforces what the paper says.

The printed notice

The document is a formal, portrait, single-page notice with:

  • Your letterhead (logo, legal name, address, phone) and date issued.
  • A bold heading colour-coded by type (Trespass, Ban, Warning).
  • The recipient — name plus whatever ID details are on record (DOB, sex, license), and their photo if one exists.
  • The notice body, the effective term (from the flag's end date), and your incident details.
  • The captured signature and an "Issued by" line, plus a recipient signature line.
  • Your optional footer / disclaimer.

Press Print to print or save as PDF.

Records don't change

Each issued notice is a snapshot — its wording, the person's details, and your letterhead are frozen at the moment of issue. Editing a template later never alters a notice you already handed someone.

Editing the templates

In Settings → Notice templates, a venue can edit the wording for each notice type, add a footer, preview the result with one click, or reset to PulseID's defaults. Use {venue} in the text where your business name should appear. Our defaults are general and jurisdiction-neutral; tailor them to your venue and local requirements as needed.

Not legal advice

The default wording is a general-purpose starting point, not legal advice. Trespass requirements vary by jurisdiction — review your notices with appropriate counsel.

Revoking & deleting

On the patron's file, each issued notice can be:

  • Revoked — marks the notice rescinded. It stays on record (struck through, "REVOKED" with who/when), and the printout shows a REVOKED banner.
  • Deleted — permanently removes the notice (logged to the audit trail).

Both are restricted to Managers and Venue Admins.