Users & Roles¶
Manage staff accounts in the web admin under Users (Venue Admin only).
Roles¶
PulseID has three venue roles:
| Role | Door / scanner | Flags | Notices | History | Admin |
|---|---|---|---|---|---|
| Bouncer | Scan, see active flags, create a quick flag | View (per settings); create | — | — | — |
| Manager | Everything a bouncer can + override a Deny | Edit, deactivate, delete; add photos/notes | Issue, revoke, delete | View full history & stats | — |
| Venue Admin | Everything a manager can | Everything a manager can | Everything a manager can | Everything a manager can | Manage users & settings |
A few specifics:
- Only Managers and Venue Admins can override a denial, and every override is logged with a reason.
- Issuing, revoking, and deleting notices is Manager and Venue Admin only.
- Editing the door policy, retention, branding, and notice templates is Venue Admin only.
- What a bouncer can see inside a flag's file (incident log, internal notes, trespass legal details, ID scans) and whether they can add photos/comments is configured by the Venue Admin — see Settings → Flag visibility.
Managing users¶
As a Venue Admin you can:
- Create a user — set their name, email, and role; PulseID generates a one-time password.
- Reset a password — this also signs the user out of every scanner device (useful if a phone is lost).
- Change a role or deactivate a user.
Signing in¶
- Web admin: id.mypulsetech.com
- Scanner app: the PulseID app on the door phone, using the same credentials.
Lost or stolen phone
Reset that user's password from Users — it immediately revokes all of their scanner sessions, so the device can no longer scan.