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Frequently Asked Questions

Common Questions About PulseRoster

General

Can I use PulseRoster without Discord?

Yes! Discord integration is optional. You can use email/password authentication and manage members without Discord.

How many communities can I create?

You can create multiple communities. Each community is a separate organization with its own members, departments, and settings.

Is there a mobile app?

PulseRoster is a responsive web application that works on all devices. No app installation required - just use your mobile browser.

What browsers are supported?

  • Google Chrome (recommended)
  • Mozilla Firefox
  • Microsoft Edge
  • Safari

Members

How do I transfer a member between departments?

Remove their current assignment and create a new one in the target department. This preserves their history while moving them to the new location.

Can members be in multiple departments?

Yes! Members can have one primary and multiple secondary department assignments. This is useful for members who serve in multiple roles.

How do I handle someone leaving the community?

Set their status to "Terminated" or "Inactive". This preserves their history while removing active access. You can also delete them entirely if needed.

How do I add members in bulk?

Use the bulk import feature at Settings > Import. Prepare a CSV file with member data and upload it to create multiple members at once.

Activity

Do LOA members count toward activity requirements?

No. Members on approved LOA are automatically exempt from activity requirements during their leave period.

How do I fix incorrect activity logs?

Staff can edit or delete activity logs from the Activity page. All changes are recorded in the audit log.

Can I export activity data?

Yes. Go to Activity, apply filters, and click Export to download data in CSV or PDF format.

Permissions

Why can't a staff member see certain settings?

Check their staff role permissions. They need specific permissions for each section. Go to Settings > Staff Roles to review and update their permissions.

How do Command Staff permissions work?

Ranks marked as "Command Staff" have department-level management permissions (approve LOAs, issue discipline, etc.) for their department only. This is different from community-wide staff permissions.

What's the difference between Staff Roles and Community Roles?

  • Staff Roles: Grant permissions (what you can do)
  • Community Roles: Titles/badges (what you're called)

Discord

Roles aren't syncing. What's wrong?

  1. Verify the bot is in your server
  2. Check the bot has "Manage Roles" permission
  3. Ensure the bot's role is higher than roles it's managing
  4. Try a manual sync from Settings > Discord

Can I map multiple ranks to one Discord role?

Yes! Multiple PulseRoster entities can map to the same Discord role. The role will be added when a member has any of the mapped entities.

How do I find my Discord Server ID?

  1. Enable Developer Mode in Discord (Settings > Advanced)
  2. Right-click your server name
  3. Click "Copy Server ID"

Departments

Can I have multiple departments?

Yes! Create as many departments as needed for your organization structure.

What are subdivisions?

Subdivisions are specialized units within departments (e.g., SWAT, K9, Traffic). Members can belong to multiple subdivisions.

Can I require certifications for subdivisions?

Yes. Edit the subdivision and select required certifications. Members must have those certifications to be assigned.

Leave of Absence

How do I extend an LOA?

Edit the active LOA and change the end date. The system will automatically adjust.

What happens when an LOA ends?

The LOA automatically completes on the end date. The member's status returns to "Active" and activity tracking resumes.

Can members cancel their own LOA?

Yes, members can cancel pending or approved LOAs. Active LOAs can be ended early by staff.

Billing

What happens if my subscription lapses?

Your data is preserved. Some features may be limited until you renew.

How do I upgrade my plan?

Go to Settings > Billing to upgrade your subscription tier.

Can I get a refund?

Contact [email protected] for billing questions.

Technical

Is my data secure?

Yes. PulseRoster uses industry-standard security practices including encrypted connections (HTTPS), secure authentication, and regular backups.

Can I export all my data?

Contact support for a full data export if needed.

Do you have an API?

API access is available on higher-tier plans. Contact support for details.

Getting Help

Need more assistance?

Last Updated: January 2026